Terms of Service

Effective Date: 2026-06-01 Last Updated: 2026-06-01

1. Acceptance of Terms

By creating an account on, accessing, or using TappHQ (the "Platform"), you ("User," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"), our Privacy Policy (available at tapphq.com/legal/privacy), Cookie Policy (available at tapphq.com/legal/cookies), Acceptable Use Policy (available at tapphq.com/legal/acceptable-use), and Data Processing Agreement (available at tapphq.com/legal/dpa). These documents, collectively, constitute the entire agreement between you and Tapp Networks LLC ("Company," "we," "us," or "our") governing your use of the Platform. You represent and warrant that you are at least eighteen (18) years of age and have the legal capacity to enter into these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization. If you do not agree to these Terms, you must not access or use the Platform.

2. Definitions

For purposes of these Terms, the following definitions apply:

"Company" means Tapp Networks LLC and its subsidiaries, affiliates, officers, directors, employees, and agents.
"Platform" or "Service" means TappHQ, including all web applications, APIs, agent execution environments, integrations, documentation, and related services operated by the Company.
"User" or "You" means any individual or entity that accesses or uses the Platform, whether as a registered account holder or otherwise.
"Organization" or "Org" means an organizational account on the Platform under which one or more Users may operate.
"Content" means all data, text, files, documents, images, code, configurations, agent definitions, credentials, and other materials uploaded to, created on, generated by, or transmitted through the Platform.
"AI Output" means any text, analysis, recommendation, report, code, or other material generated by the Platform's artificial intelligence capabilities.
"Subscription" means a paid plan that provides access to specific Platform features, quotas, and capabilities.

3. Account Registration and Security

To access certain features of the Platform, you must create an account and provide accurate, current, and complete registration information. You are solely responsible for maintaining the confidentiality of your account credentials, including passwords, API keys, and access tokens. You are solely responsible for all activity that occurs under your account. The Company shall not be liable for any loss or damage arising from your failure to maintain the security of your account credentials. You agree to immediately notify the Company at legal@tapphq.com of any unauthorized use of your account or any other breach of security. The Company reserves the right to suspend or terminate accounts that contain inaccurate information or that the Company reasonably believes have been compromised.

4. Billing and Subscriptions

This section applies to paid subscription plans (Starter, Pro+, and Enterprise). If you are using TappHQ on the Free plan, you are not subject to the billing terms below. Free plan access is provided on an as-is basis and may be modified, limited, or discontinued at our discretion, subject to the general terms of this Agreement.

4.1 Subscription Plans and Pricing

TappHQ offers four subscription tiers: Free, Starter, Pro+, and Enterprise. Each tier includes specific resource limits, feature access, and a monthly AI credit allocation as described on our pricing page. Subscriptions are available as Individual or Team plans, and may be billed on a monthly or annual basis. Annual subscriptions are billed in full at the start of each annual period at a discounted rate.

Eligible nonprofit organizations receive reduced pricing upon verification. Nonprofit status requires a valid EIN and IRS Form 990 filing. Organizations have seven (7) days from initial subscription to complete nonprofit verification. If verification is not completed within this period, the subscription automatically adjusts to standard list pricing.

4.2 Auto-Renewal and Billing Cycles

All paid subscriptions renew automatically at the end of each billing period (monthly or annually) unless canceled before the renewal date. You authorize us to charge your payment method on file for each renewal at the then-current rate for your plan. Billing cycles begin on the date of your initial subscription purchase.

4.3 Upgrades

When you upgrade to a higher tier, the change takes effect immediately. You will be charged a prorated amount for the remainder of your current billing period, reflecting the difference between your current plan and the new plan.

4.4 Downgrades

When you downgrade to a lower tier, you retain full access to your current tier through the end of your current billing period. The lower tier takes effect at the start of your next billing period. Resources (agents, integrations, content) that exceed the limits of your new tier will not be deleted, but you will not be able to create new resources beyond the lower tier limits until you are within the allowed thresholds.

4.5 Cancellation

You may cancel your subscription at any time through the Stripe Customer Portal accessible from your account settings. Upon cancellation, you retain access to your current paid tier and all associated features through the end of your current billing period. After your billing period ends, your account reverts to the Free tier.

For annual subscriptions, cancellation preserves access through the end of the annual term. No partial refunds are issued for the unused portion of an annual subscription.

4.6 Refunds

TappHQ does not issue refunds for subscription fees, including partial periods, unused time, or unused AI credits. When you cancel or downgrade, you retain full access to your paid tier through the end of your current billing period. This access preservation serves in lieu of a refund.

If you believe you were charged in error, contact support@tapphq.com within thirty (30) days of the charge. Billing disputes submitted after thirty (30) days may not be eligible for review.

4.7 Payment Failure

If a scheduled payment fails, our payment processor (Stripe) will attempt to collect payment through automated retries over an approximately three-week period. During this retry period, your access may be restricted to Free tier functionality. If payment is successfully collected during the retry period, your paid tier access is restored automatically. If all retry attempts fail, your subscription is canceled and your account reverts to the Free tier.

4.8 Price Changes

We may change subscription pricing with at least thirty (30) days advance notice. Notice will be provided via email to the address associated with your account and through an in-platform notification. Price changes apply at your next billing period after the notice period expires. Your continued use of TappHQ after a price change takes effect constitutes acceptance of the new pricing.

4.9 AI Credits

Each paid tier includes a monthly allocation of AI credits that power AI-driven features across the platform, including agent execution, content generation, compliance analysis, grant drafting, and other AI-powered operations. Credit allocations reset at the start of each billing period and do not roll over to subsequent periods.

When your credit balance reaches zero, AI-powered operations are suspended until your credits reset at the next billing period or you purchase a supplemental credit pack. Credit packs are one-time purchases that supplement your monthly allocation for the current billing period only. Purchased credits expire at the end of the billing period in which they are purchased and do not roll over.

Credit consumption varies by operation type, complexity, and the AI model used. We reserve the right to adjust credit costs for specific operations with at least thirty (30) days advance notice. Notice of credit cost changes will be provided via email and in-platform notification. Changes to individual operation credit costs are separate from changes to subscription pricing.

4.10 SiteHQ Hosting

SiteHQ managed website hosting is billed as a separate subscription from your platform tier. Hosting fees, plan levels, and billing cycles for SiteHQ are independent of your TappHQ platform subscription. Cancellation of your platform subscription does not automatically cancel SiteHQ hosting subscriptions, and vice versa.

4.11 Add-Ons

Certain features are available as add-on purchases that are billed as additional line items on your existing subscription. Add-on availability varies by tier and plan type. If your platform subscription is canceled or deleted, all associated add-ons are also canceled.

4.12 Data Retention After Cancellation

Following cancellation or expiration of your subscription, your organization data is retained for sixty (60) days. During this retention period, you may reactivate your subscription to regain access to your data, or contact support to request a data export. After the sixty (60) day retention period, your organization data is permanently deleted and cannot be recovered. This data retention period applies independently of any data deletion rights described in our Privacy Policy.

4.13 Enterprise Agreements

Enterprise tier customers may enter into separate master service agreements or order forms that contain billing terms different from those described in this section. In the event of a conflict between this section and a signed Enterprise agreement, the terms of the Enterprise agreement prevail.

5. Termination

5.1 Termination by User

You may cancel your subscription at any time through your account settings. Upon cancellation, no refund shall be issued for any unused portion of the current billing period. Your access to paid features will continue through the end of the current billing period.

5.2 Termination by Company for Cause

The Company may immediately terminate or suspend your account, without notice and without refund, if the Company determines, in its sole discretion, that you have violated these Terms, the Acceptable Use Policy, or any applicable law or regulation. Upon termination for cause, all access to the Platform shall cease immediately and the Company shall have no obligation to preserve or provide access to your Content.

5.3 Termination by Company Without Cause

The Company may terminate any account, at any time, for any reason or no reason, with or without notice, without refund. The Company is under no obligation to continue providing the Platform or any feature thereof to any User.

5.4 Company Shutdown

In the event that the Company ceases operations or discontinues the Platform, all access shall terminate immediately. No refunds, credits, or compensation shall be owed to any User.

5.5 Effect of Termination

Upon termination for any reason: (a) your right to access and use the Platform ceases immediately; (b) the Company may delete your Content in accordance with the Privacy Policy; (c) all provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 6, 15, 16, 17, 18, and 19.

6. Intellectual Property

6.1 Company Intellectual Property

The Platform, including all software, code, design, branding, documentation, technology, algorithms, interfaces, and all other intellectual property embodied in or associated with the Platform, is and shall remain the exclusive property of the Company and its licensors. Nothing in these Terms grants you any right, title, or interest in the Platform's intellectual property except the limited right to use the Platform in accordance with these Terms.

6.2 User Content

You retain ownership of Content that you upload to the Platform, subject to the license granted herein. By uploading Content, you grant the Company a non-exclusive, worldwide, royalty-free license to use, store, process, transmit, and display your Content solely as necessary to provide, maintain, and improve the Platform and the services you have requested.

6.3 AI-Generated Outputs

AI Outputs generated by the Platform are provided on an "as-is" basis. The Company makes no claim of ownership over AI Outputs. However, the Company makes no warranty or representation regarding the originality, accuracy, completeness, or intellectual property clearance of any AI Output. You assume sole responsibility for reviewing, verifying, and determining the suitability of any AI Output before use. The Company shall not be liable for any claim arising from your use of AI Outputs, including claims of intellectual property infringement.

7. Acceptable Use Policy

Your use of the Platform is subject to the Acceptable Use Policy available at tapphq.com/legal/acceptable-use. Violation of the Acceptable Use Policy constitutes a material breach of these Terms and may result in immediate termination of your account without refund.

8. Third-Party Services and Integrations

The Platform enables connections to third-party services, including but not limited to Anthropic, HubSpot, Google Workspace, ClickUp, Stripe, and others. The Company is not responsible for the availability, accuracy, security, data handling practices, or functionality of any third-party service. Third-party services are governed by their own terms of service, privacy policies, and other agreements, and the Company makes no representations or warranties regarding such third-party services. Third-party features and APIs may change, degrade, or become unavailable without notice to the Company or to you. You are responsible for complying with the terms of service of all third-party services you connect through the Platform. By connecting a third-party service, you authorize the Platform to access and interact with that service on your behalf within the scope of your configuration.

9. AI Accuracy Disclaimer

The Platform uses Anthropic Claude and other third-party artificial intelligence providers for agent execution, content generation, recommendations, analysis, and monitoring insights. AI-generated content may contain factual errors, inaccuracies, hallucinations, outdated information, or biased outputs. AI outputs are generated probabilistically and are not independently verified for accuracy by the Company. AI outputs do not constitute legal, financial, medical, compliance, accessibility, tax, or any other form of professional advice. Users are solely responsible for reviewing, validating, and verifying all AI-generated content before relying upon or acting on it. See the full AI Disclaimer at tapphq.com/legal/ai-disclaimer.

10. WCAG / ADA Disclaimer

The Platform includes accessibility monitoring and reporting features that scan and evaluate websites for potential accessibility issues. These features are informational tools only. The Company makes no representations or warranties regarding compliance with the Web Content Accessibility Guidelines ("WCAG"), the Americans with Disabilities Act ("ADA"), Section 508 of the Rehabilitation Act, or any other accessibility standard or regulation — whether with respect to the Platform itself or any website monitored through the Platform. Scan results, accessibility scores, health ratings, and recommendations are provided on an "as-is" basis and do not constitute certification of or legal compliance with any accessibility requirement. Users are solely responsible for their own accessibility compliance obligations.

11. Beta and Alpha Features

The Platform may include features designated as alpha, beta, preview, experimental, or early access ("Beta Features"). Beta Features are provided on an "as-is" and "as-available" basis without any warranty of any kind. Beta Features may be modified, suspended, degraded, or permanently removed at any time without notice. The Company shall not be liable for any loss, damage, or expense arising from reliance on or use of Beta Features. Your use of Beta Features is voluntary and at your own risk.

12. Service Availability — No Service Level Agreement

The Platform is provided on an "as-available" basis. The Company does not guarantee any specific level of uptime, availability, performance, throughput, or response time. The Platform may be interrupted, suspended, or degraded at any time for maintenance, updates, security remediation, or any other reason, with or without prior notice. The Company shall not be liable for any downtime, data loss, interruption, or performance degradation. No credits, refunds, or compensation of any kind shall be provided for any period of unavailability.

13. Data and Privacy

Your use of the Platform is subject to our Privacy Policy available at tapphq.com/legal/privacy. By using the Platform, you consent to the collection, use, storage, and disclosure of your information as described in the Privacy Policy.

14. User Responsibilities

You are solely responsible for: (a) all Content you upload to, create on, or transmit through the Platform; (b) ensuring that you have all necessary rights, permissions, and consents to process any data you provide to the Platform; (c) the configuration, behavior, and actions of any AI agents you create or deploy on the Platform; (d) all consequences arising from the actions of your AI agents, including actions taken through connected integrations; (e) maintaining your own backups of any data you consider important. The Company does not guarantee data preservation, backup, or recovery.

The Platform is not designed to collect, process, or store Protected Health Information ("PHI") as defined by the Health Insurance Portability and Accountability Act ("HIPAA"), nor is it designed to process data subject to specialized regulatory frameworks for which the Company has not explicitly provided compliance documentation. Any such data submitted to the Platform by the User is the User's sole responsibility. You agree to indemnify the Company for any claims, damages, fines, or penalties arising from your submission of such data.

15. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, affiliates, successors, and assigns from and against all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees and legal costs) arising from or related to: (a) your use of the Platform; (b) your violation of these Terms or the Acceptable Use Policy; (c) your violation of any applicable law, regulation, or third-party right; (d) Content you upload, process, transmit, or make available through the Platform; (e) AI agents you create and any actions they take; (f) your use of third-party integrations through the Platform; and (g) any claim that your Content or its use infringes or misappropriates a third party's intellectual property or other proprietary rights. This indemnification obligation shall survive termination of your account and these Terms.

16. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. THE COMPANY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE COMPANY DOES NOT WARRANT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT, DATA, AI OUTPUT, INTEGRATION RESULT, OR OTHER INFORMATION PROVIDED THROUGH THE PLATFORM. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM THE COMPANY OR THROUGH THE PLATFORM SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. YOU USE THE PLATFORM AT YOUR OWN RISK.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM, REGARDLESS OF THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IF THE FOREGOING LIMITATION IS FOUND TO BE UNENFORCEABLE BY A COURT OF COMPETENT JURISDICTION, THE TOTAL AGGREGATE LIABILITY OF THE COMPANY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE PLATFORM SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO THE COMPANY IN THE ONE (1) MONTH IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE LIMITATIONS SET FORTH IN THIS SECTION SHALL APPLY REGARDLESS OF THE FORM OF ACTION OR THEORY OF LIABILITY AND SHALL SURVIVE ANY TERMINATION OF THESE TERMS.

18. Dispute Resolution and Arbitration

18.1 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect. The arbitration shall be conducted in the State of Delaware.

18.2 Class Action Waiver

ALL PROCEEDINGS TO RESOLVE ANY DISPUTE SHALL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS. NEITHER YOU NOR THE COMPANY SHALL SEEK TO HAVE ANY DISPUTE HEARD AS A CLASS ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR IN ANY OTHER PROCEEDING IN WHICH EITHER PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY. NO ARBITRATION OR PROCEEDING SHALL BE COMBINED WITH ANOTHER WITHOUT THE PRIOR WRITTEN CONSENT OF ALL PARTIES.

18.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws provisions.

18.4 Injunctive Relief

Notwithstanding the foregoing, the Company may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights.

19. Assignment and Change of Control

The Company may assign, transfer, or delegate any or all of its rights and obligations under these Terms without your consent in connection with a merger, acquisition, sale of all or substantially all assets, corporate reorganization, or by operation of law. Your continued use of the Platform following any such transfer constitutes your acceptance of these Terms as they apply to the successor entity. You may not assign or transfer your rights or obligations under these Terms without the prior written consent of the Company.

20. Force Majeure

The Company shall not be liable for any failure or delay in performance of its obligations under these Terms where such failure or delay results from causes beyond the Company's reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, government actions or orders, third-party service outages (including cloud hosting providers, AI providers, authentication providers, payment processors, and integration partners), power failures, internet or telecommunications disruptions, labor disputes, or supply chain disruptions. During any such event, the Company's obligations shall be suspended for the duration of the event.

21. Export Control and Sanctions

You represent and warrant that: (a) you are not located in, under the control of, or a national or resident of any country subject to sanctions administered by the U.S. Office of Foreign Assets Control ("OFAC") or equivalent regulatory body; (b) you are not identified on any U.S. government restricted parties list, including the Specially Designated Nationals and Blocked Persons List; and (c) you will not use the Platform in violation of any applicable export control, trade sanctions, or embargo laws or regulations.

22. Modifications to Terms

The Company reserves the right to modify these Terms at any time. For material changes, the Company will provide notice via email to the address associated with your account and may require re-acceptance of the modified Terms. For non-material changes, continued use of the Platform after the effective date of the modification constitutes acceptance. The effective date of the current version of these Terms is indicated at the top of this document.

23. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms.

24. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, Acceptable Use Policy, Data Processing Agreement, and any other policies incorporated by reference herein, constitute the entire agreement between you and the Company with respect to the subject matter hereof and supersede all prior or contemporaneous communications, agreements, and understandings, whether written or oral.

25. Contact

For questions regarding these Terms, please contact us at legal@tapphq.com.

Tapp Networks LLC