Inbox items ranked across sources
Ask TappIQ's inbox.get_top_items tool ranks emails, form submissions, donations, and alerts in one stream so support can triage without switching systems.
HubSpot Tickets and Stakeholder Portals in One View
Operational customer support with HubSpot ticket sync, board/funder/volunteer portals via StakeholderHQ, ticket-to-agent routing, and cross-module ticket context. AI ticket summarization (Enterprise): every incoming ticket gets a context brief before your team opens it.
1,200+
Tickets Managed
<4h
Avg Resolution
96%
Satisfaction Score
50+
KB Articles
How It Works
From request to resolution in three steps
01
Submit a ticket
Create a support ticket from anywhere in the platform. Pre-filled context from your current page means less typing and faster routing. Attach files, screenshots, and set priority level.
02
Agent triages and routes
Tickets are automatically categorized and routed to the right team member based on type, priority, and workload. SLA timers start ticking and notifications go out immediately.
03
Resolution + feedback
The assignee resolves the ticket with full conversation history. The submitter gets notified, rates the experience, and the knowledge base grows with every resolved issue.
Real Impact
Your support operations at a glance
Track every ticket in one dashboard
A Kanban-style pipeline view shows every ticket from open to resolved. Filter by assignee, priority, or category to focus on what matters. Response time metrics and workload distribution keep your team balanced and accountable.
- Customizable pipeline stages (Open, In Progress, Waiting, Resolved)
- Real-time response time and resolution metrics
- Workload distribution across team members
Self-service knowledge base
Build a living knowledge base that grows with every resolved ticket. Team members search for answers before creating tickets, reducing duplicate requests and freeing up your support staff for complex issues.
- Articles searchable from anywhere in the platform
- Auto-suggested articles when creating tickets
- Usage analytics show which articles prevent tickets
Platform Capabilities
Everything to manage support
Support Plans
Put the Tapp Network team on your requests
Any organization can add a monthly support plan in the app, including on the Free tier. Unused hours reset each month; larger jobs can draw on an Expert Hours Bank.
How it connects
This HQ is part of a bigger picture
Every HQ shares its data, its proactive alerts, and its agents with the rest of the platform. Here are three concrete ways this one works with the others.
Form submissions fire module nudges
Form submissions feed the forms widgets and the dashboard, and can trigger GrowthHQ sequences or PeopleHQ outreach based on submission content.
KB articles power contextual help
Every HQ page maps to kb_articles via page-context-map, so Ask TappIQ answers help requests with the article the user is already looking at — cross-module, in-context.
SupportHQ
Get started with SupportHQ
Support tickets with the Tapp Network team come with a support plan, from $599/mo ($499/mo nonprofit). Starter plans and above add the support dashboard, HubSpot integration, SLA tracking, and pipeline customization.