Answers
Direct answers to the questions people ask about TappHQ.
- Does TappHQ have a free plan?
Yes. The Free plan is $0 forever and needs no credit card. It runs the full platform on your real data, with capacity limits rather than feature gates.
- How do I stop tool sprawl in a small nonprofit?
Tool sprawl ends when each kind of data has one home. A practical inventory, a system-of-record map, and a retirement order for a small nonprofit team.
- What should a small nonprofit automate first?
Automate reminders and re-keying first: filing deadlines, grant report dates, gift acknowledgments, and data moving between systems. Keep judgment with people.
- Will AI replace nonprofit staff?
In most small nonprofits the work already exceeds the staff, so AI absorbs backlog, not positions. What the evidence shows, and how to introduce it well.
- How do I keep grant and donor data in one place?
Grant and donor data stay together when the funder is one record with grants, gifts, and accounting attached. How to model it and what to import first.
- Is it appropriate to use AI on grant proposals?
AI drafting is appropriate when the draft is grounded in your real data, a person owns every claim, and the funder's rules allow it. Where each line sits.
- How do I produce a funder report without rebuilding it in a spreadsheet?
A funder report stops being a rebuild when grant, expense, and outcome data share a record. How to structure the data so the report is a query, not a project.
- How do donors react to AI-assisted appeals?
Donors object to being deceived, not to drafting tools. What surveys show about AI in donor communications, and practices that keep an assisted appeal personal.
- What should I ask a software vendor about security?
Twelve questions that separate real controls from a badge: encryption, isolation, MFA, audit logs, subprocessors, retention, breach notice, and AI data use.
- What does SOC 2 Type II actually mean for a nonprofit buyer?
SOC 2 Type II is an auditor's report that a vendor's controls operated over months. What it covers, what it leaves out, how to read one, and when it matters.
- How do I migrate off spreadsheets without a migration tax?
The migration tax is re-keying, cleanup, dual-running, and retraining. A phased plan, contacts first, that moves a nonprofit off spreadsheets for good.
- Who is responsible for what under a shared-responsibility model?
The vendor secures the platform; you secure your use of it: accounts, access, MFA, offboarding, data, and policy. The split, line by line, with examples.
- What does nonprofit operations software actually have to do?
Nine jobs: one record per entity, no re-keying, surface what is due, live reporting, access control, audit trail, portability, reviewed drafts, no admin needed.